I love days like this one where we get a new site off the ground on WordPress.com VIP and I can finally talk about cool things I’ve been working on.

First, a little back story: In late 2010 and early 2011, I had heard that Major Nelson was looking to move from Telligent Community to another CMS for his site. I reached out via email and had some conversation with him about WordPress as an option.

Thankfully, the suggestion was a good one and he transitioned the site a couple of months later to be on WordPress, where it’s been ever since.

At the time, I’d brought up the idea of WordPress.com VIP as an option, but the time wasn’t right and instead majornelson.com ended up as a—still awesome—self-hosted site.

Time passes.

A few months ago, my colleague Nick Gernert posted to our team to note that we had reached out to the Xbox team to see if WordPress.com VIP was a good fit. It is, and for the last couple of months, I’ve been assisting with the migration and support for the new majornelson.com, which launched this morning in advance of E3.

Take a look! I think it looks fantastic—especially the podcast post views. They look really sharp.

And welcome to WordPress.com VIP, Major! I’m happy to be part of the team that will be supporting your site.

Todd Bishop for GeekWire:

Julie Larson-Green, the former Windows executive who most recently led Microsoft hardware development as the top executive in the company’s Devices and Studios Group, is moving to a new role in the company’s Applications and Services Group.


Her role leading the company’s Devices & Studios Group will be filled by Stephen Elop, the Nokia executive who is rejoining Microsoft as part of the Redmond company’s $7.2 billion acquisition of Nokia’s devices and services business.

Oh boy. I’m trying hard to imagine a world where this is a good idea. Remember that Elop was the one who during the CEO search was saying that he would spin off the Xbox division—the only thing at Microsoft that’s really trying to innovate in services—away from Microsoft itself.

Nokia’s hardware approach has been a disaster for some time now and I’m not too thrilled about that track record coming to Xbox, which is a brand I love quite a bit. On the other hand, this has the potential to give the “Windows Mobile should be a fork of Android” idea a bit of an internal push, which would be great to see.

The article goes on to quote an internal email that was sent as part of this transition from Larson-Green. Some choice quotes:

As you will read in the notes below from Qi and Satya, I’ve accepted a new challenge, leading the My Life & Work team in ASG and serving as the Chief Experience Officer (CXO).

This appears to be an actual team and position name. I have no joke that is better than the real thing.

I want to thank each and every one of you for welcoming me and supporting me as the leader of Devices & Studios over the past 7 months.

7 months is hardly enough time to grasp the relationships in a team as big as that has to be, let alone effectively drive them to innovate. I’d love to be wrong here, but that kind of short executive tenure with a group doesn’t sound fun.

Our opportunity to grow as a world-class devices and experiences company is greater than ever, and I have every belief that as One Microsoft we’re on the right path. The addition of Nokia Devices & Services into the DnS family will add tremendous scale, talent and opportunity for our future.

And it will probably add a tremendously enjoyable turf war that is not likely to make any products better.

You are all in great hands with Stephen and already we’ve shared a lot with him and his LT from Nokia regarding all of the fantastic people, teams and products in DnS. I also know many of you are looking forward to welcoming the Nokia team and working more closely with them.

By which is meant, “I know none of you are really thrilled about an entirely new team merging with yours, but you should probably start coping now.”

This E3 has been difficult to observe usefully from afar, because merely watching doesn’t convey the data it used to: so much of the offering is directly experiential. People are waving things, or they’re waving their arms in front of things, or they’re looking at magical screens that shit is popping right out of. It would be like if a person came out and started talking about chocolate, and then ate some chocolate, and then walked off stage. That is not data. There’s so much conjecture that whatever you come up with is almost hopelessly attenuated.

This is very true of what I’ve seen of E3 from here. Motion controllers, insanely expensive 3D setups for your living room, and other insanity are ruling the day.

There will be more posts on this—of course—but hardware aside, the games that are being revealed make me very interested in the next 12 months or so.

As a bonus, the comic from yesterday is quite vulgar but also quite funny, and is a very apt description of what the three major press conferences were like at E3.

(via Penny Arcade – Let’s Get Ready To Rummmmbllllle.)

Some of this information will be duplicated in my daily links post from del.icio.us tomorrow morning, but I find it irritating enough that I should say something about it.

What an… interesting day today in the format war between HD-DVD and Blu-Ray Disc. I found out about it via a Twitter post from Microsoft’s Major Nelson , and followed the bread crumb trail to find more information on the situation, because it didn’t make much sense at first. (Major Nelson linked to this Excite News story first).

Continue reading “Is “Confusinger” a Word?”

Since I was out of town on business and busy with many other things over a period of a few weeks recently, I found that I had somehow managed to “unplug” a little bit, and haven’t been doing much in the way of playing games since then. It’s actually been rather nice to not be playing games for a while, and I’ve been postponing it as long as I could.

Last night I finally fired up the 360 to catch up on a few things, and I thought I would share my experiences. Unfortunately, what I’ve been doing has basically just piqued my interest in several games that are arriving in stores within the next few weeks – games that I cannot realistically afford. I’ll start with the obviously awesome.

Continue reading “This Fall Is Going to Be Very Expensive. I Suppose It’s a Good Thing I Don’t Have Any Money.”

As I’m sure more of the Internet will soon discover, the pricing mistake mentioned earlier in this space that I had hoped to take advantage of is no more:

Dear Best Buy Customer,

Thank you for your recent Rock Band software order on BestBuy.com.

Unfortunately, our website incorrectly stated that the Rock Band accessories were included with your video game purchase. This is incorrect and we have updated the website to accurately reflect that the accessories are not included with this purchase. As a result, your order will be cancelled if you haven’t already cancelled it, and you will not be charged for this item. Additionally, if you would like to reorder the Rock Band software, please visit the following links…

We apologize for any inconvenience this has caused you. Because you are a valued customer, we would like to offer you a $5 Digital Coupon* toward a future purchase at www.BestBuy.com.

Digital Coupons are easily redeemed when you shop online. Simply enter the 17-digit code listed above during checkout. We apply them to your purchases, up to the total purchase amount. The Digital Coupon must be used prior to the expiration date: October 28, 2007, at 11:59pm (CT). This offer is limited to one per customer, excludes gift cards, and is nontransferable. Please review full details below.

Thank you for your loyalty,The Customer Care Team

Bah on them. I didn’t really think I was going to get away with the freak pre-order, but there’s always a small bit of hope.

I doubt I’ll be paying the ridiculous amounts of money that Rock Band is going to cost, so I figure I won’t be playing it for a while.

To our Xbox Community:You’ve spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we’ve not been doing a good enough job.

Seriously, stop flooding our forums and our employees’ blogs with comments. Anyone with a pulse knows we’ve been providing horrible customer service for almost two years now.

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

That “11 failed 360s” guy really gave us a PR black eye. In addition, the office in Bangalore keeps complaining to us that they’re not going to take our customer service calls if we keep handing them angry people.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it’s something I take very seriously.

The Xbox 360 is awesomesauce. We have a market lead, and we’re not about to let mass awareness of our console failures cost us the upper-hand.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

Our engineers have made guarded statements that they are beginning to reach a conclusion that they might know what’s wrong with the 360. Even if we do know, we’re certainly not going to be telling you.

And please ignore the statements we’ve made denying that we added more cooling to the 360. Clearly, you didn’t buy it.

Those red lights are really starting to irritate us.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

We know that the PS3 is headed for a price break, and we’d like to make sure that people keep buying 360s.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

This is costing us a fortune, and we hope you appreciate that.

Three years give us just enough time to implement hidden hardware changes in the consoles we send back to you to make sure the red lights go away.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I’ve posted an FAQ that should address some additional questions, and we’ll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.

We can’t believe that so many of you continue to buy and use the 360 even with all the hardware problems, but we’re thankful for your loyalty and we want to do you right as customers.


There’s no negative way to spin this. I can barely come up with any humor in it, either. It’s an amazing customer service move by a company not always renowned for their customer service. It’s going to cost them anywhere between 1 and 1.5 billion (that’s with a “b”) dollars to implement this program, and they’re even making an effort to roll it out worldwide.

Announcing this pre-E3 is a great move and will give them some goodwill momentum even before they make their software announcements.

Very impressive.

Geeks who were around for the launch of Halo 2 and were paying close attention to the Internet around that time will have fond memories of ilovebees.com, which was far ahead of its time and a pioneering attempt at alternate reality gaming. Several groups have since tried to start up ARGs, only to have them fall apart due to lack of participation, lack of planning, or both.

Now, three messages have shown up on the Internet that appear to be the precursors to a Halo 3-influenced media campaign. Are they an ARG? Who knows.

I’m going to be paying attention, though.

The countdown is to midnight PT on Thursday.