OK, Charter. OK.

I had a very rough internet hiccup earlier today that made it impossible to work:

Screen Shot 2014-06-11 at 6.46.36 PM

So I did what any reasonable person would do; I contacted Charter and asked them what was up. They told me my modem was flipping out and scheduled a service call to fix it tomorrow. During that call, I asked them what was up with the upgrade they are supposed to be rolling out to all standard customers to bump downstream to 60mbps.

I was told that they had done it just now and all I needed to do was restart the modem (ha). My connection was still broken.

So just a bit ago, everything magically healed itself when the internet helper gnomes fixed my connection somehow. (I’m still going to have them replace the modem tomorrow.) I did a quick live chat with them to make sure I should keep the service appointment—they said yes—and then asked this:

Screen Shot 2014-06-11 at 6.43.40 PM

Um… Charter?

Screen Shot 2014-06-11 at 6.44.32 PM

If you don’t tell, I won’t tell.

3 comments on “OK, Charter. OK.

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  1. Oh, as a bonus for anyone reading the comments, I’m pretty sure what happened here is that I overwhelmed the modem by having Twitch streaming E3 stuff all day long.

    I could actually tell you exactly when the internet connection went crazy just based on what happened while I was working with the stream on in the background.

  2. My mom lives very close by and lives in a small town that has its own electric utility that buys power from electric co-ops and Ameren. The electric co-op that surrounds the town and extends for a good chunk of central Missouri decided to kick CenturyLink and Mediacom (our local cable provider) to the curb. They are offering their own internet-phone-tv service all with true fiber to the home including small towns like my moms. This means for $110 a month my mom is getting 35mb internet (up AND down), unlimited phone, and great TV service. If my math is correct… my mom could bump up to gigabit internet, the ultimate TV package (nearly every channel known to man), and phone service for less than $250 a month. Makes me want to move….

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