It’s funny, yes, but it’s a fascinating glimpse at just how confused many people are about how web sites and browsers work. They don’t use bookmarks, they don’t type “facebook.com” in the location field. They just Google for whatever they’re looking for and assume the first result is correct. All this argument over whether the iPad is too simple — if anything it’s probably still too complex.
Ryan Markel is a career customer success professional with over two decades of experience. He is Customer Success Lead at WordPress VIP, where he works continuously to improve the customer experience and provide guidance and support to other support professionals.