Ryan Markel is a career customer success professional with over two decades of experience. He is Customer Success Lead at WordPress VIP, where he works continuously to improve the customer experience and provide guidance and support to other support professionals.
One comment on “Tools of the Trade”
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No fountain pens? For shame! ;) Can’t say I like the gel pens. If I’m not using my fountain pens, I prefer a nice Uniball Jetsream RT 1.0 rollerball. I’ve learned not to be *too* picky about paper (though Rhodia is awful nice), and I’m mostly using the Hipster PDA of 3×5 cards for jotting things down as prelude to getting tasks into OmniFocus…
No fountain pens? For shame! ;) Can’t say I like the gel pens. If I’m not using my fountain pens, I prefer a nice Uniball Jetsream RT 1.0 rollerball. I’ve learned not to be *too* picky about paper (though Rhodia is awful nice), and I’m mostly using the Hipster PDA of 3×5 cards for jotting things down as prelude to getting tasks into OmniFocus…