Is this awesome? I'm not entirely sure this is awesome, but it has at least some of the components that go into something that's awesome.
This is a great addition to Get Satisfaction that UserVoice already had. It's good that they're paying attention, but the main weakness of GS is that you have to redirect people to the Get Satisfaction interface and theme, which quite frankly doesn't mesh with many Web sites. And the Help Center app isn't as fully-featured, unfortunately.
Check the OSX benchmarking numbers below. The CPU usage is why you'll never see Flash on the iPhone, and one of the reasons I specifically avoid using Flash as much as possible in web development.