I’ve been having a lot more problems with Simple as of late, and I noticed when logging in this morning that some additional information was available concerning the one that’s been the most annoying:
Balance Display Issues: Some settled charges may not immediately reduce your displayed Available balance or Safe-to-Spend. This is temporary and all displayed balances will update when another transaction posts to your account.
Check Hold Display Issues: When a check hold expires, funds are released to your account, but the hold may still be visible in your transaction list and your balance may not appear to increase. When another transaction posts to your account, your displayed balance will update to reflect the new check funds.
So let me get this straight.
Simple—a banking service I switched my disposable income to because it was miles ahead of any other bank when it came to mobile usage and funds movement—now has a hard time accurately displaying how much of your money they have. And there is no notification as to when this might ever be fixed.
I’ve already overspent a goal twice because the amount they say I have isn’t the amount I have. It’s only a matter of time before a payment is declined for something I thought I had the money for.
Simple now doesn’t even qualify as a basic service bank because the service can’t perform arithmetic properly.
This is partially why technology services with traditional banks are so ancient by comparison; everything is done slowly and QA takes forever. I once did an internship with the QA team testing a new ATM system. It was 99% feature complete at the time. I think it took them another 4 years to get it fully deployed.
I guess the one upside is that at least Simple is open and honest about this; although, I’m not sure if that’s comforting or terrifying.