links for 2009-02-03

Posted On 3 February 2009

Involve Your Customers in Design Decisions

Duh.

(tags: design strategy interface communication customerservice harvard hbr)
Map of Popular Super Bowl Words Used on Twitter – Interactive Graphic

This is a prime example of how web versions of MSM can achieve neat-o things that aren't possible with traditional publishing.

(tags: twitter football flash maps visualization nytimes data timeline superbowl)
I LEGO N.Y.

Very imaginative.

(tags: design art humor funny culture nytimes lego)

Ryan Markel

Ryan Markel is a career customer success professional with over two decades of experience. He is Customer Success Lead at WordPress VIP, where he works continuously to improve the customer experience and provide guidance and support to other support professionals.

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