Gmail’s Permanent Failure: Only Humans Can Build Software For Humans

It’s telling that even within the Gmail team, there is a basic, fundamental, deep-seeded inability to put things together in a contextually graceful way that makes sense to actual (non-Googler) users—in other words, to deliver a great user experience. […] Understanding how users want to navigate around the application, which tasks to show as buttons … Continue reading Gmail’s Permanent Failure: Only Humans Can Build Software For Humans