It should be easy to address a problem, …

It should be easy to address a problem, and we should be proactive and have a manager touch each table. People look at that like it’s amazing customer service. No, it’s not. It’s the fricking baseline of customer service. That’s the minimum you can do. Wayne Prichard, @stlchipotle

Like Drinking, Be Reponsible when Using Social Media

Chris Brogan on company presence management: Let’s say you build a pretty decent stream of conversations on Facebook. Maybe it’s your junior comms person and they’re just drumming up excitement for a new product that the people want. Everything’s going great, and there’s an active group, and people feel like they’re being treated like humans. … Continue reading Like Drinking, Be Reponsible when Using Social Media