Sparrow Gets Google’d

The Sparrow blog: We’re excited to announce that Sparrow has been acquired by Google! We care a lot about how people communicate, and we did our best to provide you with the most intuitive and pleasurable mailing experience. Why does that last sentence sound like they failed at it or are giving up? We’d like … Continue reading Sparrow Gets Google’d

Gmail’s Permanent Failure: Only Humans Can Build Software For Humans

It’s telling that even within the Gmail team, there is a basic, fundamental, deep-seeded inability to put things together in a contextually graceful way that makes sense to actual (non-Googler) users—in other words, to deliver a great user experience. […] Understanding how users want to navigate around the application, which tasks to show as buttons … Continue reading Gmail’s Permanent Failure: Only Humans Can Build Software For Humans